Frequently Asked Questions & Answers
How do I lease a storage unit?
Leasing a unit takes approximately 10 minutes. You may rent over the phone with a Visa or MasterCard, or in person at our Franklin, Oak Creek, and West Allis locations. In addition to payment, you will need a driver's license or other government issued ID.
How long do I have to rent the storage unit?
The minimum lease period is two months. After that, the lease is month to month. Be sure to give vacating notice when you are ready to empty the space. Let us know at the beginning of the month that you will be out by the end of the month.
Do you require a security deposit and administration fee?
Yes. Each lease requires a security deposit of $45.00 and a $5.00 non-refundable administration fee. As long as you clean and sweep out the unit, remove your lock, and give the vacating notice, the security deposit is refunded via the mail (in check form) the month after your unit is vacated.
Do you provide a lock?
Yes. Each rental includes a new round disk. The lock is yours to keep when you vacate.
How much is the rent?
Each facility has different rates and different unit sizes. Please go to the Home Page and click the desired facility for specific sizes and rates.
When is rent due?
Rent is due on the first of each month. There is a five-day grace period.
How do I make a payment?
Payments can be made in person, mailed, or called in. We accept cash, money order, check, or credit card (Visa or MasterCard). If the office is closed, you can put your payment in the door slot. We will process the payment the next business day. You can also sign up for automatic billing. With automatic billing, your credit card is charged the 1st of each month.
Do I need insurance?
The items you store are not covered by our insurance. You may want to check coverage with your homeowner's or renter's policy. We also have brochures for purchasing third-party insurance from Tenant One. Again, it is your responsibility to insurance the contents of your unit.
Are the units climate controlled?
Our Butler, Cudahy, Franklin, Greenfield, Oak Creek, Third Ward, and West Allis facilities offer climate controlled storage.
Can I get in my storage unit when the office is closed?
Yes. All facilities offer electronic gate access. Please speak with your site manager for specific access times.
How do I get in to the gate?
Every renter receives their own access code. You punch your code into the numeric keyboard. Once the code is accepted, the gate will open, allowing your vehicle to drive into the lot. When leaving the lot, pull your vehicle close to the gate and the metal sensor pad will cause the gate to open.
Do you offer vehicle storage?
Yes. Our 10x20 and larger storage units can store most vehicles. We also offer outside storage (a parking spot in a fenced-in area) at our Downtown, Franklin, and West Allis locations.
Do fluids need to be drained for vehicle storage?
No. Small amounts of oil and gas can remain in the vehicle during storage. Place cardboard underneath the vehicle in case fluids leak, as it is the tenant's responsibility to clean the floor.
Can I have packages delivered to my storage unit?
Yes. We offer that service at Franklin, Oak Creek, and West Allis. The cost is an additional $25 per month. You will be required to leave a key in the office.
Do you have dumpster access?
No. All garbage must be removed by the tenant.
How would you recommend storing my items?
Place your items on pallets. This is especially important through spring months, as condensation can occur on the floor.
Do I have to give a vacating notice?
Yes, all units require a 28 day vacating notice as outlined in the Wisconsin State Statutes 704.19(3). Type your paragraph here.
What size storage unit do I need?
Use the following chart to determine what size is right for you. Note: Not all locations have the same sizes.